Privacy Statement

At Columbia Power and Water Systems, we know privacy is important to you. It is also vital to our business. This document explains our Privacy Policy for the products and services offered through www.cpws.com, and explains how we safeguard your privacy as a user of those services. It also explains what types of personal information we collect, and how we use this information. Columbia Power and Water Systems' protection and use of your non-public personal information complies with federal privacy guidelines that apply to financial institutions.

Coverage

It is Columbia Power and Water Systems' policy to protect the confidentiality of your information. We do NOT rent or sell your information for any purpose for any service we provide.

Columbia Power and Water Systems offers many products and services. This Privacy Statement applies only to electronic payment, and other services offered through www.cpws.com. Columbia Power and Water Systems services offered through other organizations comply with the Privacy Policies of those organizations.

What Types of Information We Collect

The Personal Information that Columbia Power and Water Systems collects from or about you may include:

  • Contact information such as name, address, and e-mail address
  • Account numbers for bills you would like to pay online, Bank checking account numbers and credit card information, if you decide to make payments through www.cpws.com
  • A password, secret question and/or secret answer to help verify your identity and authenticate your access to your information and services at www.cpws.com

How We Collect Your Information

Columbia Power and Water Systems may collect personal information about you from any of the following sources:

  • Your enrollment applications, or similar forms
  • Your use of the www.cpws.com Web site and services
  • Companies that provide content, such as electronic bills, to www.cpws.com, or that use Columbia Power and Water Systems' electronic payment services at their sites
  • Consumer reporting agencies and
  • Other sources, as allowed by law

What Information We May Disclose and to Whom

Columbia Power and Water Systems treats your Personal Information as confidential. Columbia Power and Water Systems does not sell or rent your Personal Information. Columbia Power and Water Systems does not share your Personal Information in a manner that differs from what is described in this Privacy Policy without your prior consent.

There are some third parties to whom we disclose Personal Information to ensure the accurate operation, protection, security and maintenance of the services we provide to you, as outlined below:

  • Companies Involved in Completing Your Transactions. In order to complete your transactions, we may disclose your Personal Information to those involved in a particular transaction.
  • Fraud or Identity Screening Services. We may share your Personal Information with credit bureaus, identity screening services, or other service providers to protect you and us against fraud.
  • Government Agencies or Authorities. We may share your Personal Information when we believe it is necessary to comply with the law or a court order. Columbia Power and Water Systems may make similar disclosures to protect our rights or property. We may also make such disclosures to protect the personal safety of the public or you.
  • Those Whom You Choose. We will share your Personal Information with those to whom you authorize or request disclosure.

How We Keep Your Information Secure

To ensure that your Personal Information remains confidential, Columbia Power and Water Systems uses Secure Sockets Layer (SSL) technology to transmit and receive your Personal Information. This technology encrypts or scrambles your Personal Information so it is virtually impossible for anyone other than Columbia Power and Water Systems to read it.

Additionally, we maintain physical, electronic, and procedural safeguards to help prevent unauthorized access to your Personal Information. We update and test our technology to improve these protections and to ensure the integrity of your Personal Information.

Columbia Power and Water Systems has procedures that limit employee access to your Personal Information to those with a business reason to have such information. We educate our employees about the importance of confidentiality and customer privacy, and we take appropriate disciplinary measures to enforce our privacy practices.

Protection for Former Customers

We treat the Personal Information of our former customers with the same care and respect as that of our current customers.

Keeping Up to Date with Our Privacy Policy

Columbia Power and Water Systems will provide you with notice of our Privacy Policy each year as long as you directly use our products and services. The most current Privacy Policy is on the www.cpws.com Web site. For a printed copy of the most current Privacy Policy, you may contact us by mail, by telephone, or by e-mail at the addresses listed below.

Contacting Us

At Columbia Power and Water Systems, your privacy and the protection of your Personal Information are central to our business. Our products and services are developed with your privacy and security as a priority. If you have any questions about this Privacy Policy, or if you would like to communicate your opt-out preferences to us, please contact us in one of the following ways:

  • In writing
  • Columbia Power and Water Systems
  • Customer Service: Privacy & Security
  • 201 Pickens Lan
  • Columbia, TN 38401
  • Phone
  • 931-388-4833
  • Fax
  • 931-388-5287
  • E-Mail
  • cpws@cpws.com